Thirty8 Privacy Policy — Personal Data Protection for Malaysia Users
Your privacy is a top priority at thirty8. This page clearly outlines how we collect, use, store, and protect your personal information as a user of our platform in Malaysia. Please read this policy carefully to understand your rights and our commitment to keeping your data secure.
Last updated: January 2026. This policy applies to all thirty8 platform users in Malaysia.
Information We Collect From You
When you register or use the thirty8 platform, we collect certain categories of information to ensure the platform functions properly and to provide you with the best experience. We only collect information that is genuinely necessary and do not gather data beyond what is outlined in this policy.
Full name, Malaysian mobile number, email address, date of birth, and identity verification details required to fulfil account verification and local legal compliance requirements.
Device type, operating system, browser type, IP address, screen resolution, and other technical data that help us optimise the platform for the Android and iOS smartphones used by our Malaysian users.
MYR deposit and withdrawal records, payment methods used (TNG eWallet, FPX, online banking), and bank account names for secure withdrawal processing.
In-platform activity records including games accessed, bets placed, session duration, pages visited, and interactions with platform features, used to improve the overall user experience.
How Your Information Is Used
Thirty8 uses collected information solely for legitimate purposes directly related to delivering platform services to you. We do not use your data for unrelated purposes without your consent.
- Account management and identity verification — ensuring every account is genuine, unique, and held by an individual who meets the platform's minimum age requirements.
- Financial transaction processing — enabling MYR deposits, withdrawals to Malaysian bank accounts, and accurate, on-time winnings settlement.
- Security and fraud prevention — detects and blocks suspicious activity, duplicate account usage, or unauthorised attempts to access the platform.
- Platform improvements — analysing usage patterns to improve performance, load speed, and the overall mobile experience for users in Malaysia.
- Service communications — sending important account notifications, terms updates, security alerts, and transaction information via email or in-app messages.
- Legal compliance — meeting reporting and compliance obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations.
Cookies, Tracking & Your Choices
The thirty8 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and analyse how users interact with the platform. We use several types of cookies:
- Session cookies — required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferred language and display settings so you don't need to reconfigure them each time you visit the platform.
- Analytical cookies — collecting anonymised aggregate data on platform usage patterns to help us identify areas for improvement.
You can manage or disable cookies through your browser settings at any time. However, disabling session cookies may affect login functionality and your overall platform experience. thirty8 does not use cookies to track your activity on third-party websites unrelated to our platform.
How Your Data Is Stored and Protected
Thirty8 takes the security of users' personal data very seriously. All collected data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to staff who require it to perform their duties, and all access is logged and monitored.
Sensitive payment information such as bank account details is not stored in full within our systems — only the information needed to process and verify future transactions is retained, and it is protected with an additional layer of encryption. thirty8 does not store credit or debit card numbers directly in our database.
User data is retained for as long as your account remains active or as required to meet legal obligations. Once an account is closed and the minimum retention period mandated under Malaysian law has elapsed, your data will be permanently deleted or anonymised from our systems. We also conduct regular security audits to ensure our data protection systems remain up to date with industry best practices.
Sharing Information with Third Parties
Thirty8 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. User information is only shared in the following limited circumstances: with payment service providers that process MYR transactions on our behalf; with law enforcement authorities when required by a valid court order; and with parent companies or affiliates within the group for necessary internal operational purposes. All third parties that receive user data are required to uphold data protection standards equivalent to our own.
Your Rights Over Your Own Personal Data
As a thirty8 user based in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We fully respect and support the exercise of these rights.
You may request a copy of the personal data we hold about you at any time through customer support.
If you find that your data is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your account and personal data, subject to the minimum retention requirements mandated under Malaysian law.
To exercise any of these rights, please reach out to the thirty8 support team by email at [email protected] by stating your request clearly. We will process your request within the timeframe required by applicable law. General privacy enquiries may also be directed to our FAQ page.
Changes to This Privacy Policy
Thirty8 reserves the right to update or modify this privacy policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or registered email at least seven days before the changes take effect. Continued use of the platform after notification constitutes acceptance of the updated policy.
Contact Us About Your Data Privacy
If you have any questions, concerns, or complaints regarding thirty8's privacy policy or how we handle your personal data, please contact our team by email at [email protected]. We are committed to responding within two business days and take every concern seriously.
You may also refer to Terms & Conditions to learn more about the platform's usage rules, or visit responsible gaming page for information on how to manage your platform usage in a healthy and responsible way.